Frequently Asked Questions

1. Where are vmara products produced?

The products are designed by our creative direction and produced in our atelier or in partnership with local artisans who share our values ​​of quality, authenticity, and respect for the time each piece takes to make.

2. Can vamara products be customized?

Yes. All our products can be personalized; simply select that option on each product page.

3. Are Vamara products sustainable?

Yes. We work primarily with natural materials and, whenever possible, recycled ones. Every process is approached consciously, and all packaging is designed to be reusable and recyclable. Sustainability is not an option, but an essential part of our production philosophy.

4. How can I care for the products so they last longer?

Each item includes specific care instructions on the packaging or label. We recommend following these guidelines to ensure the durability and preservation of the materials.

5. Where do you ship your products?

Currently, we ship to all of mainland Portugal and the islands. If you are outside our delivery area, feel free to contact us – we will be happy to explore customized solutions whenever possible.

6. What is your return policy?

Visit our Terms and Conditions page to learn more about our Return Policy.

Cushions

1. Do the pillows include the filling or just the cover?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"The pillows are sold with the cover and the kapok filling, ensuring greater comfort and durability."}]}]}

2. Are the pillow covers removable?

Yes, all covers have a zipper for easy removal and cleaning.

3. Can I wash the pillows?

The covers can be hand-washed or washed on a delicate cycle at a low temperature. The kapok filling should be dry-cleaned. For more details, check the care instructions on each item's label.

4. Are the fabrics natural?

Yes. We use cotton, linen or natural blends, but also recycled materials, always with the composition indicated on each item's label.

5. Can I request a different finish?

Yes, it is possible to customize details upon request. Contact us via email on our Contact page.

Lighting

1. Do the lamps include bulbs?

Our pieces are sold without bulbs, allowing you to choose the temperature and intensity of light best suited to your environment.

2. What type of socket do the light bulbs have?

All lamps use E27 sockets, compatible with most bulbs available on the market.

3. Are the lamps handmade?

Yes. We work with Portuguese artisans and ceramists who develop each piece manually, making it unique in finish and texture.

4. Can I request a different finish?

Yes, it is possible to customize details upon request. Contact us via email on our Contact page.

Fragrances

1. What are candles made of?

Our candles are produced with rapeseed and coconut vegetable wax and cotton wicks, completely free of paraffin or synthetic additives.

2. Are the fragrances natural?

Yes. The fragrances are of natural origin, chosen for their essence.

3. Can I reuse the candle container?

Yes. After the candle has finished burning, the glass can be reused as a small vase, pencil holder, or decorative element.

4. How long does a candle last?

On average, each candle offers about 40 hours of burning time.

5. Are candles safe for homes with children and animals?

Yes, provided they are used correctly and kept out of direct reach. Safety instructions are included on the base of each candle.